Operational Effectiveness

Inclusive Excellence and Institutional Effectiveness

A Division of the Office of the Provost

Pillar: Strategic Partnerships, Alignment and Capacity Building

Operational effectiveness focuses on how administrative and support units plan, assess, and improve their work. It provides tools and guidance to help units evaluate processes, measure outcomes, and align their efforts with institutional priorities. This area complements academic assessment by focusing on services, operations, and institutional support functions that contribute to UMB's overall performance.

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Why It Matters

By supporting systematic operational assessment, UMB can:

Identify what is working and where improvements are needed
Use resources more effectively and efficiently
Strengthen alignment with institutional goals
Support informed, evidence-based decision-making

This approach also helps promote continuous improvement across the University, increase transparency in operational performance, and build a shared understanding of effectiveness and outcomes.

Key Areas

AdPAIR (Administrative Program Assessment and Improvement Report)

Plan, document, and track operational assessment activities in a centralized system.
Survey Support

IEIE can help your unit design and run surveys to gather feedback, measure performance, and inform decision-making.

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